Chat Bot Features

Discover how Zenora’s AI-powered chatbots can automate customer support, streamline operations, and improve your customer experience.

What Our Chatbots Can Do for You

24/7 Customer Support

Our chatbots are available around the clock to handle questions, troubleshoot common issues, and provide instant responses to your customers—anytime, day or night.

Human Takeover Anytime

Your team can take over a chatbot conversation whenever they want, seamlessly switching between bot and human interaction. This ensures that your customers get personalized attention when needed, without missing a beat.

Online Management Platform

Manage all your chatbot interactions through our easy-to-use online platform. Monitor conversations, track performance, and make real-time updates to your bot, all from one centralized dashboard.

Embed Chatbot on Your Site

Add your chatbot directly to your website with just a few lines of code. Our bots seamlessly integrate with your site, providing a smooth, branded experience for your visitors.

Real-Time Analytics

Get deep insights into chatbot performance with real-time analytics. Track engagement, satisfaction rates, and common questions to continuously optimize your bot’s performance.

File Uploads

Your chatbot can handle file uploads, making it easier for customers to share documents, images, or forms during a conversation—great for support, onboarding, or collaboration.

Collect Leads

Automatically collect and organize lead information from conversations. The bot can gather names, emails, and other key details, helping you build your customer database and follow up more effectively.

Data Source Citations

Provide your customers with accurate, reliable information by citing data sources directly within the chatbot conversation. This is especially useful in industries where trust and transparency are critical, like healthcare or finance.

Conversation Summary Reports

After each conversation, the chatbot can provide a summary report, making it easy for your team to follow up or review key details from customer interactions.

Email Handoffs

When a chatbot conversation is unresolved, it can trigger an automatic email handoff to a human agent. This ensures no customer requests fall through the cracks, and your team can pick up right where the bot left off.

See How Our Chatbots Can Help

Want to learn more about how Zenora’s chatbots can improve your business? Let’s talk.

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