Terms & Conditions for Zenora LTD's Chatbot Plugin

Product Description

Zenora LTD provides a comprehensive product comprising infrastructure, software, and immediate engineering support necessary for the operation and delivery of a chatbot plugin utilizing an OpenAI backend. The product comes in various versions ranging from basic information retrieval to advanced features such as event scheduling. All versions of the product are equipped with conversational abilities.

Liability Disclaimer

  1. Hallucinations: While Zenora LTD will take all reasonable precautions to prevent the occurrence of hallucinations, by utilizing the product, you acknowledge and agree that Zenora LTD cannot be held liable for any such inventions or creative behavior exhibited by an LLM (Language Learning Model).

  2. Malicious Use: Zenora LTD holds no liability for any undesired behavior resulting from the malicious exploitation of the chatbot with the specific intent to disrupt or alter its designed functionality. However, Zenora LTD will endeavor to prevent and mitigate any malicious misuse through reasonable means.

User Conduct

You agree to use the service in compliance with all applicable laws and regulations. Prohibited behavior includes engaging in any illegal activities or behavior not discussed and approved by Zenora LTD at the time of development for the customer's bot. This includes but is not limited to modifying the chatbot's behavior, sharing the service with a third party that has not paid for it, or deploying it on a website not approved by Zenora LTD.

Intellectual Property Rights

  1. Ownership: Users retain ownership of any content they create using the chatbot. Zenora LTD retains ownership of its intellectual property within the service.

  2. Use of Content: Users grant Zenora LTD a license to use their content within the service for the purpose of providing and improving the service.

Privacy Policy

Please refer to our Privacy Policy for details on how user data is collected, stored, used, and protected.

Termination or Suspension

Zenora LTD reserves the right to suspend or terminate a user's access to the service in cases of violation of these terms or for any other reason deemed necessary by the company.

Disclaimer of Warranties

Zenora LTD does not provide any warranties or guarantees regarding the service's performance, accuracy, reliability, or suitability for particular purposes.

Limitation of Liability

In no event shall Zenora LTD be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the chatbot, except where prohibited by law.

Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Updates and Modifications

Zenora LTD reserves the right to modify or update these terms and conditions at any time. Users will be notified of any changes through appropriate communication channels.

User Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials, providing accurate information, updating personal details when necessary, and complying with these terms and any additional guidelines provided by Zenora LTD.

Communication Channels

For inquiries, support, or reporting issues related to the service, please contact Zenora LTD's Customer Support at admin@zenoraltd.com.


Users agree to indemnify and hold harmless Zenora LTD from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of their use of the service or violation of these terms.

Dispute Resolution

Any dispute, controversy, or claim arising out of or in connection with these terms, including the breach, termination, or invalidity thereof, shall be settled through arbitration in accordance with the Arbitration Rules of the United Kingdom.


Zenora LTD will communicate any notices, updates, or modifications to users through email or by prominently displaying such changes within the service.

Accessibility and Disability Compliance

Zenora LTD is committed to ensuring accessibility compliance for users with disabilities. Users requiring assistance or accommodations may contact Customer Support.